IS THIS YOU?
We work with experts, service professionals and iconic product brands who want to become digitally confident and build elegant, modern, and scalable companies.
- want to design a signature service that you are known for?
- want to improve your current service delivery, charge a premium and systemize your deliveries?
- sell premium B2C/B2B services or products to B2B (retail, showrooms, distributors, agents)
- want to have a suite of services/products you and your clients love?
Signature Client Experience™
In this project, we identify your Signature Client Experience and productize it. We turn your undefined, unstructured service into a structured, premium offer that is easy to sell, easy to buy, and easy to deliver. This is perfect for you who know you want to create a signature front/back-end service offer, deliver it in a systemized way, or want to get into retail stores and work with partners who value your products.
We also design a suite of services/products that you offer to your clients depending on the stage they are at.
BEFORE THIS PROJECT
- Your offers are lacking structure
- Your clients try to cross your boundaries and you don’t know how to fix it
- You sell “whatever” to your customers
- You have no clarity on the process for getting results for your customers
- You sell your services for a low price point
- You have challenges in explaining how your service works
AFTER THIS PROJECT
- You have a clear structure and packages that you and your clients love
- You have a premium offer that is easy to sell and effortless to deliver
- Your onboarding, delivery, and offboarding processes are defined and well-documented, allowing you to scale your deliveries
- You have added special touches to your delivery making working with you a fantastic experience for your clients
- Your business is simple and easy to grow
- You are known for your Signature Client Experience
HOW IT WORKS
We work together for 5 (or 10) weeks, during which we together design your Signature Client Experience™ using our framework. We create your unique offer suite and select one signature service to develop within this project. This is a Done-With-You Project, and after this project, you will have your Signature Client Experience ready.
- Positioning plan & messages
- A complete offer suite with front and back-end offers mapped
- A fully designed Signature Client Experience™ with every detail included and documented including Pricing, Naming, Inquiring, Onboarding, Delivering, Offboarding, Leveraging, and the Delightful Touches that make you special
- A signature sales process identified
- All the assets to match your brand aesthetics and workflow
The project looks like the following
- 10 x 60 min call (you choose the times)
- Access to our project communication tool – ask any questions and get answers anytime (Mon-Fri)
- We will co-design your Signature Client Experience and our team will create all the assets you need
- Follow-up call 3 months after completion
This is perfect for you who need to get this DONE, but can’t do it by yourself. If you want to level up your client experience and offer value-based premium services to your clients and scale your operations with elegance and ease, this is the perfect intensive project for you.
Time: 5 weeks (or 10 if you prefer to go slow)
Investment: €8 490 (+ ev VAT)
OUR PROCESS FOR THE PROJECT
We schedule 15-min call to talk about your business. In the call, we will talk through the project and identify your starting point and timeline. In case the project is not right for you, we can suggest some other options.
We get to work. We complete the project within the timeline that we decided. You and your team are an integral part of the project, and we communicate effortlessly through our project management system.
Once we have completed the project, we can either complete our cooperation or continue working together in some other capacity. A follow-up workshop is always scheduled approximately 3 months after the project completion.